Shipping and Delivery Policy

Postmart routes shipments through approved logistics partners and the Postmart Move adapter. Serviceability, COD support and delivery promises are checked at checkout.

Fulfilment

Mixed-seller carts are split into seller suborders and fulfilment packages. Each package receives its own pickup, AWB, tracking, delivery, NDR and RTO state.

Delivery attempts

If delivery fails, Postmart may open an NDR case and request buyer confirmation, updated contact details, rescheduling or return-to-origin depending on carrier rules and risk signals.

COD

COD delivery scans do not prove cash settlement. COD reconciliation is complete only after carrier remittance and bank reference matching.

Delays and exceptions

Weather, service restrictions, incorrect addresses, seller delays, operational disruptions and force majeure events may affect delivery timelines. Support cases can be raised from the order context.